Privacy Policy

CraftFlat is committed to the confidentiality and privacy of our customer’s personal information obtained during the process of our business.

We strictly observe privacy laws and regulations according to applicable laws of Japan. Our privacy policy generally includes the following terms and conditions :

  1. Definition of Personal Information

Personal information generally means customer names, dates of birth, telephone numbers, e-mail addresses, and other kinds of information that can isolate and identify an individual from others. We exercise due care and protect this kind of information in the course of business.

  2. Purpose of Acquisition and Use of Personal Information

We use personal information to offer a better quality of business and service, the information is used only for introducing business and service within a necessary range, therefore it will not be used for other purposes.

  3. Management and Protection of Personal Information

For the prevention and avoidance of loss, falsification, and leak of personal information, we will handle the information properly with an appropriate management system.

  4. Disclosure of Personal Information

Personal Information will be managed and protected properly, so it will not be disclosed to third parties without customers' consent. However, in any of the following circumstances, we may disclose the information :

1. When the disclosure of the information is required by laws

2. When the disclosure of the information is required in order to protect customers' life, health, livelihood, or property

3. When any governmental or local governmental agencies and divisions require the pursuit of their official business, and to obtain customers' consent inhibits their intended actions

  5. Share of Personal Information

We may share personal information with our outsourcing contractors. In this case, the information will be shared within a necessary range in order to fulfill a contract. The contractors are bound to manage the information properly.

  6. Procedures to Meet Requests for Disclosure and Others

We take necessary measures to identify the person requesting own personal information. Also, we take necessary measures to verify legal representative authority for agents. In this case, we disclose the information listed in the 1st term

1. Definition of Personal Information only.

However, the information is not disclosed in the following cases :

1. When life is at risk for customers or any others; harmful acts to customers or any others; and/or any property damages are contemplated

2. When there is a risk of significantly hindering the proper performance of our business

3. When a violation of laws is confirmed

  7. Correction, Addition and Deletion of Personal Information

We endeavor to manage personal information accurately and up to date. After customer identity verification and necessary investigation, the correction, addition, and deletion of the information are carried out within a reasonable time and range.

  8. Suspension of Use of Personal Information and Provision to Third Parties

With customer identity verification, the suspension of the use of the information and the provision to the third parties are carried out promptly.

  9. Review of Handling of Personal Information

We appropriately review and improve the handling of the information and disclose the contents promptly.

10. Precaution

On the access to this website, we are not responsible or held liable for any breach of security when personal information is sent with an external system. Please be careful when you handle the information.

11. Complaints and Consultation

For the complaints and consultation for this privacy policy, please send an e-mail to the address below.
Mail Address: info@craftflat.com